FAQs

Q?What is online remote computer support?
A.

Online computer support, also known as, “remote” or “virtual” computer support is the practice of having your computer worked on by a technician over the internet. The technician can view your screen and move the mouse and keyboard safely from a remote location.
The benefits of online computer support include:

  • Fast: Receive help instantly without having to wait for a tech to arrive to you.
  • Convenient: No need to take the bulky computer to a shop or wait for an expensive in-home visit.
  • Affordable: Our costs are much lower than sending a tech to you…. this lets us charge much more affordable prices for the same high quality service as you would receive from an onsite technician
Q?How long it typically takes to solve a problem?
A.

Most support sessions take about two to three hours. The session may be much shorter or longer depending on the number of and severity of issues. In some cases when a computer is heavily infected with viruses and/or spyware, work may need to continue by doing an in-home or in-office onsite visit by one of our certified technical experts.